Do I have to pay anything to return my items? The cost of return depends on the way you choose to send back the product to one of our production and logistics centers in Europe. For further details, please contact our customer service.
How do I return an item? For all the details, please contact our customer service.
How long do I have to return an item? All returns must be made within 14 days after receiving the goods. We reserve the right to not approve the returns sent beyond the return period limit, or garments that are not in the same condition as they were sent to you.
How will I receive my refund? Once we inspect the garment and approve the return, you’ll receive a full refund via the same means you used to make your purchase.
When will I receive my refund? Once we approve the return, you’ll receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank policies.
What should I do if I’ve received the refund, but the amount is incorrect? To solve this problem as quickly as possible, please contact our customer service.
Can I exchange my items? Yes, you can request a return (contact our customer service) and place a new order.
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